Optimizing for micro moments is undoubtedly the future of marketing. In the words of Google, “We’re heading toward an age of assistance where, for marketers, friction will mean failure, and
90% of consumers expect consistent experiences across all devices. 93% of buying decisions are influenced by social media. Find more on connecting the customer journey with the infographic below.
Simply put, chatbots are a combination of artificial intelligence and messaging apps. The online community has become saturated with software programs using messaging for a variety of tasks from reporting
Measuring the customer experience can be most enigmatic. Perhaps the most difficult part is knowing where to start. The consumer’s experience is varied and multi-faceted which emphasizes a broad view
As an e-commerce retailer, it’s important you present a seamless shopping experience for your customers. Knowing how to deliver your products and information that people are seeking, and at the
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